Terms of Service
1. Acceptance
By accessing or using MAS Pilot, you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms form a binding agreement between you ("Subscriber") and MAS Pilot LLC.
2. Description of Service
MAS Pilot provides compliance software for GSA Multiple Award Schedule contractors, including TDR data checks, FAR clause review, contract modification tracking, catalog management, and offer package assistance. The Service is a pre-submission checking layer and does not submit data to GSA systems on your behalf.
3. Mandatory Human Review
Subscriber acknowledges that errors in government submissions may give rise to liability under the False Claims Act (31 U.S.C. §§ 3729-3733) and that MAS Pilot's checks do not eliminate that risk. Subscriber indemnifies MAS Pilot against any FCA-related claims arising from Subscriber's use of the Service.
3a. Subscriber Responsibility for Output
MAS Pilot's compliance engine provides automated pre-submission analysis based on current GSA requirements. All output — including error flags, IFF calculations, field recommendations, and compliance status indicators — is provided as a decision-support tool only. It does not constitute legal advice, accounting advice, or a guarantee of GSA acceptance.
The Subscriber is solely responsible for: (a) independently verifying all output before submitting any data to GSA portals; (b) ensuring that all submitted data is accurate, complete, and compliant with applicable regulations; (c) maintaining qualified personnel who review platform output before acting on it; and (d) any consequences arising from submission of inaccurate or non-compliant data to the government, regardless of whether such data was checked by MAS Pilot.
MAS Pilot's checks do not constitute GSA pre-approval of any submission. Final acceptance authority rests solely with GSA.
4. Subscription and Payment
Access to the Service requires a paid subscription. Early-access participants receive access under the early-access terms communicated to them directly; commercial pricing is set when the product reaches general availability. Monthly subscriptions renew automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period.
4a. Service Availability
MAS Pilot targets platform availability of 99.5% measured monthly, excluding scheduled maintenance windows and force majeure events as defined in Section 7a. Scheduled maintenance will be communicated at least 48 hours in advance and will not be scheduled during the final 72 hours of any calendar month (to protect end-of-month TDR reporting windows). In the event of unplanned downtime exceeding four consecutive hours during a compliance deadline window, Subscribers may request a service credit equal to one day of their monthly subscription fee for each hour of excess downtime, up to a maximum of five days per month. Service credits are the Subscriber's sole remedy for availability failures.
5. Account Responsibilities
You are responsible for all activities under your account. Notify MAS Pilot immediately of any unauthorized access. You may not use the Service to check data on behalf of third parties without written consent from MAS Pilot.
6. Intellectual Property
All software, platform features, and content are the property of MAS Pilot LLC. You are granted a limited, non-exclusive, non-transferable license to use the Service for internal compliance purposes only.
7. GSA System Dependency
MAS Pilot does not control GSA systems and is not responsible for downtime, changes, or errors in GSA portals. Subscriber is responsible for meeting all GSA-imposed deadlines.
7a. Force Majeure
MAS Pilot shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: GSA portal outages or degraded performance (including the Sales Reporting Portal, eOffer, eMod, or SAM.gov), government-mandated system changes, federal holiday closures, acts of God, cyberattacks on federal infrastructure, internet service disruptions, or changes in GSA regulatory requirements. If a GSA system outage prevents timely use of MAS Pilot features during a compliance deadline window, the Subscriber's sole remedy is to contact MAS Pilot support for documentation of the outage.
8. Prohibited Uses
- Submitting false or misleading data for checking
- Attempting to reverse-engineer checking rules or algorithms
- Reselling or sublicensing the Service without written consent
- Using the Service for any unlawful purpose
8a. Export Control and Classified Information
MAS Pilot is designed for use with unclassified, non-export-controlled contract and transactional data only. Subscribers shall not upload, process, or store any of the following on the MAS Pilot platform: (a) Controlled Unclassified Information (CUI) that requires handling in a government-approved system; (b) data subject to the International Traffic in Arms Regulations (ITAR); (c) data subject to the Export Administration Regulations (EAR); (d) classified national security information at any classification level; or (e) any information for which government-mandated handling requirements conflict with use of a commercial cloud platform. Violation of this restriction may result in immediate account termination and reporting to applicable authorities.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MAS PILOT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9A. Analytical Software — Not Legal Advice
Subscriber acknowledges and agrees that MAS Pilot — including each module (MAS Pilot, TDR Guard, FAR Guard, MOD Guard, Offer Guard) and the outputs those modules produce (compliance findings, IFF calculations, SRP exports, modification drafts, FAR / DFARS / GSAM clause analyses, compliance scores, written narratives) — is analytical software. No output of the Service constitutes legal advice, a legal opinion, or a certification by MAS Pilot or any of its personnel (including any personnel who hold a law license) that any data, clause, modification, or submission complies with any federal statute, regulation, or contract requirement. Use of the Service does not create an attorney-client relationship between Subscriber and MAS Pilot or its personnel. Subscriber remains solely responsible for: (a) the accuracy of all data submitted to any government portal; (b) contractor certifications under GSAR 552.238-80 and any other applicable certification requirement; (c) compliance with all GSAM, FAR, DFARS, and agency-specific requirements applicable to Subscriber's contracts; and (d) obtaining advice from qualified counsel prior to relying on any Service output for a contractual, regulatory, or compliance determination.
9B. Automated and Generated Output
Portions of the Service use automated analysis, natural-language generation, and third-party data sources to produce drafts, summaries, scores, and analyses. Automated output may contain errors, omissions, or material inaccuracies, and may become outdated as regulations, GSA guidance, or contract records change. Subscriber agrees to independently review and verify all Service output prior to use for any contractual, regulatory, or business-critical purpose. MAS Pilot does not warrant the accuracy, completeness, or current-ness of any output.
10. Limitation of Liability
MAS PILOT'S TOTAL LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE GREATER OF (A) FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $1,000. IN NO EVENT SHALL MAS PILOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
11. Indemnification
Subscriber agrees to indemnify and hold harmless MAS Pilot and its officers, employees, and agents from claims, damages, or expenses arising from Subscriber's use of the Service, violation of these Terms, or submission of inaccurate data to any government portal.
12. Refund Policy
All subscription fees are non-refundable except as required by applicable law. If you cancel, you retain access through the end of your current billing period. No partial-period refunds are issued.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. Any dispute shall first be addressed through a 30-day good-faith informal resolution process between the parties' designated representatives. If not resolved, the dispute shall, at the electing party's choice, be submitted either (a) to binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, seated in Maryland (with a single arbitrator), or (b) to the state or federal courts located in Maryland, to whose exclusive jurisdiction and venue the parties consent. Each party waives the right to a jury trial to the fullest extent permitted by law. Notwithstanding the foregoing, either party may (i) pursue a claim in small-claims court in its own state of residence or principal place of business, and (ii) seek temporary equitable relief in any court of competent jurisdiction to prevent imminent harm pending resolution on the merits. Nothing in this section limits any right a party may have under federal law that cannot be waived by agreement.
Note: this Section 13 is under counsel review; the final language (including whether JAMS, AAA, or another administrator is selected, and the specific Maryland venue) is subject to change based on that review. Contact [email protected] for the currently executed version applicable to enterprise contracts.
14. Changes to Terms
Material changes will be communicated at least 15 days before taking effect. Continued use constitutes acceptance.
15. Legal Notices & Contact
All legal notices under these Terms — including breach notices, counter-notices, and contract-related correspondence — must be addressed to [email protected]. General business and support inquiries may continue to use [email protected].
MAS Pilot LLC · Washington, DC